Use of this website is subject to the following terms and conditions for the supply of goods and services to you. They do not affect your statutory rights. Please read these carefully before using the website. Your continued use of this website constitutes your agreement to be bound by these terms and conditions and any disclaimers contained herein which shall govern all transactions on our site.
The goods are intended for domestic use only by residents in the United Kingdom. We are Advanced Powder Coatings Ltd and trade as Moon Furniture. Our company registration number is 10042075 and we are registered at Companies house in England. Our registered office is Moon Retail Park, Roch Valley Way, Rochdale, OL11 4QN. We try to ensure all information on our website is accurate and correct at all time, but will not be liable for any loss or damage arising as a result of your use of or reliance on the information contained on the website, www.moonfurniture.co.uk
The owner of this website is Moon Furniture. All copyright, trademarks, logos, designs, graphical and text arrangements, information, database rights and any other intellectual property rights in all content and material on this website are owned by us or by a third party who has given us permission to use them. You may imprint, copy, download or temporarily store extracts from this website for your personal information or when you use our goods or services. You are not permitted to alter, manipulate, reverse engineer, disassemble, create derivative works, publish, distribute, or otherwise reproduce, in any format any of the content or material on this website, nor may you use any such content in connection with any commercial enterprise without our prior written permission.
- Goods
Each product is sold subject to its description including estimated delivery times and warranties/ guarantees. Whilst we will take all reasonable care to ensure that all details, descriptions and prices of goods appearing on the website are reasonably up to date, we cannot guarantee this at the time of order.
You must ensure that the product you are purchasing will fit into your home, taking into consideration any access difficulties. Please measure the entrance to your property/ room to ensure your chosen furniture will fit before you purchase. We cannot accept responsibility for goods that are difficult to get into your home or don’t fit in the location you intended.
Please note when purchasing goods online, the shopping experience from buying in-store, is very different. The colours of goods as shown on the website will depend on factors including your display settings. The sizes and shapes of the goods will differ in real life from how they appear on your screen. We provide dimensions and measurements in the descriptions of the goods and it is your responsibility to check that the actual size of each item suitable for your purpose. Pictures and images on the website are for illustration purposes only. For an accurate description of any item and details of what is included with the item, you need to read the corresponding written description or contact us for further guidance.
All goods are subject to availability and we may not be able to supply your order. We reserve the right to withdraw any goods from sale at any time, and our only liability to you for withdrawing any goods will be to refund to you any amount paid to us in respect of those goods.
- Placing Order
By placing an order through our site, you warrant that you are legally capable of entering into binding contracts, are at least 18 years old, are resident in the United Kingdom and that all information you have provided to us is genuine and accurate, including financial. You will receive a confirmation e-mail from us after placing your order on our website acknowledging that we have received it and have began processing your payment in accordance with the payment terms set out below. The total price of your order will be the price of the selected goods plus delivery charges and will include VAT.
Order Acceptance and the completion of the contract between you and us will take place on the despatch to you of the goods ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with our terms and conditions. We reserve the right not to accept any order requested, including for payment not being authorised. Should we refuse your order, we will notify you as soon as possible and will any sum paid by you to us in respect of the contract as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered. Please note, whilst we try to ensure that all the prices on our website are accurate, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as reasonably possible. You will then be given the option of re-confirming your order at the correct price or cancelling your order.
- Cancelling contract
We want you to be happy with your order, but appreciate that goods do every now and then get damaged in transit. Our returns policy is given below for orders placed online. You are entitled to cancel this contract if you wish provided that you exercise your right within 14 days after receiving your goods. To cancel the contract, kindly complete the cancellation form on our website and send it to us by email or post including details of your order. If you cancel your contract we will refund you the price you paid for the goods as soon as reasonably possible after collection and inspection on the same credit/ debit card used to pay for the goods. Kindly check our returns policy for returning goods.
We reserve the right at any time to modify or stop providing goods, online or in-store, either temporarily or permanently and with or without notice. We will not be held liable for any suspension or discontinuance of availability of any goods/ order.
- Returns
If the goods have been delivered to you before you decide to cancel your contract, then you must return them to us within 7 days after you let us know that you wish to cancel the Contract. You can either return them to our store in Rochdale or we can arrange to collect them from the address they were delivered to.
If the goods are not faulty or as described, you will be responsible for the cost of returning them to us which can be higher than the amount we charge to deliver the goods to you as our delivery charges are subsidised. If the goods have been damaged by you then we may recover that amount up to the contract price directly from you. If the returned goods have not been looked after by you with reasonable care or are not in the condition that they were in when delivered to you, then we reserve the right to pursue a claim against you separately.
We will refund the price you paid for the goods and credit the refund you are due to the credit or debit card that you made payment with, as soon as reasonably possible after inspection. This returns policy does not take away any statutory rights you may have. Advice about your legal right to cancel the contract is available from your local Citizens Advice Bureau or Trading Standards office.
Once goods have been delivered to you and any statutory cooling off period has expired, no goods will be accepted for return unless they are damaged or defective. Any goods found to be either damaged or defective at the time of delivery must be conveyed to the delivery team. If such damage or defect is discovered after delivery, you must contact us within three days of delivery of the goods. We will arrange to inspect the goods upon receipt of the alleged damage or defect from you. If we accept that the goods are damaged or defective upon inspection and we are unable to repair the item to manufacturing standards, we will arrange to collect the item and arrange delivery of a replacement item to you as soon as possible and/or offer you a full refund. If we determine that we have no legal liability in respect of the matters complained of after inspection, then we reserve the right to levy our standard call out charge and to reject any claim in respect of alleged damaged or defective goods.
Beds/ divans/ mattresses once unwrapped are excluded from our returns policy for health and hygiene reasons. Regrettably self-assembly and flat pack furniture cannot be accepted for return once assembly is partly or fully completed unless the goods are proved to be defective. Please also note surface fillings of mattresses may flatten over time and is normal. Also, all natural materials (e.g. leather, wood, marble) will have an individual appearance and may slightly vary in colour and texture. Leather furniture will display natural characteristics such as scarring and variations in grain and is not a fault. Similarly solid wood furniture will display a variation in grain, knots and vary slightly in colour.
- Delivery
Delivery will take place at the address you specified whilst placing the online order. We aim to deliver your goods within the estimated time quoted on our order confirmation, under normal conditions. However there are times where we are unable to do this and your confirmed delivery date will be different. If your delivery is delayed due to circumstances beyond our control, then we cannot accept any liability for consequential loss or any other loss.
The estimated delivery times stated on the website are for delivery to addresses within 30 miles of our showroom. Customers purchasing goods for delivery to any other address will be will be informed of their estimated delivery time. We regret that we cannot schedule deliveries for a specific time of day. By agreeing to our terms and conditions, you agree to ensure that you will be available to accept delivery of the goods on the delivery date. If you are unavailable on that date then kindly contact us to confirm a different suitable delivery date as soon as possible and no later than 48 hours before the planned delivery date.
It is your responsibility to ensure there is clear and sufficient access for goods to be delivered to your desired room. In the event of us not being able to gain access to the required location, we reserve the right to levy a charge in respect of such abortive delivery and the costs of any subsequent redelivery of the Product. Delivery staff are not permitted to and will not remove doors, windows, doorframes etc. in order to complete the delivery (if these measures are required, you must undertake these actions before delivery takes place).
Where the Product is a special order item and access is not possible then we reserve the right to levy a charge in respect of the costs of restocking the item. We are unable to store goods awaiting delivery to a customer for periods in excess of 14 days after the latest delivery date. Any goods stored at your request after this period must be paid for in full and will be subject to a storage charge of a minimum £25 per week.
The Goods will be at your risk from the time of delivery. Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods including delivery charges. The goods will be at your risk from the point of acceptance which means that you will be held liable for any subsequent damage, loss or destruction.
- Price and Payment
The price charged will be the price shown on the website at the time of purchase, errors and omissions excepted, and includes VAT but excludes delivery charges. Prices are subject to change at any time, but will not change for orders already placed. We are under no obligation to provide goods to you that have been incorrectly priced or priced in error. Payment is accepted by credit or debit cards shown on the website.
- Others
We reserve the right to change the following terms and conditions at any time. Any changes to the terms and conditions or returns policy will be effective for all new orders placed after the change is published on our website.
You accept that communication with us will be mainly by e-mail. For contractual purposes, you agree to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be at info@moonfurniture.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
The contract between us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
We will not be liable or responsible for any failure to perform, or delay to perform any of our obligations under a Contract that is caused by any act, event, non-happening, omission or accident beyond our reasonable control including, without limitation, as a result of Act of God, war, strike, lockout, labour dispute, fire, flood or drought (“Force Majeure Event”). Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the above.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. You will be subject to the policies and terms and conditions in force at the time that you order goods from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Goods).
Contracts for the purchase of goods through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.